Professional training course for congress and exhibition hostesses and stewards
Course Code: HSCONG-2301
Start of registration: Monday 20.02.23
The profession of Hostess and Steward and ISTAT recognition
Istat frames the role of Congress and Ground Hostesses and Stewards as a specific Professional Unit through the Code 5.2.3.1.3 Congress and Exhibition Assistants.
Because it is regulated as a Unit recognised by Istat, the profession of Hostess and Steward requires specific Professional Training for the role.
The training course, followed by on-the-job training, aims to train professional figures to meet the needs expressed by companies in the tourism and meeting industry.
The course is aimed at those who intend to acquire, and more specifically specialise in, specific technical knowledge and interpersonal skills to work professionally in the reception, information, booking, check-in and customer service sectors of conferences, trade fairs, events, airports, hotels, travel agencies and tour operators, etc.
Our professionalizing course
Our professionalizing course
The training course, followed by on-the-job training, aims to train professional figures to meet the needs expressed by companies in the tourism and meeting industry.
The course is aimed at those who intend to acquire, and more specifically specialise in, specific technical knowledge and interpersonal skills to work professionally in the reception, information, booking, check-in and customer service sectors of conferences, trade fairs, events, airports, hotels, travel agencies and tour operators, etc.
Theoretical and Practical Training: Our Week-end Formula
The Course consists of 24 hours of professional training to be held in presence at the FORMA SPAZI ACADEMY premises located in Rome – Via Cavour 179/A.
The meetings will be held on the weekends of 15-16 April and 22-23 April 2023, from 9 a.m. to 1 p.m. and 3 p.m. to 5 p.m. (dates and times to be confirmed).
Next, Forma Spazi Academy, thanks to the collaboration with MY EGO, will provide an additional 26 hours of on-the-job, purely experiential training.
Training on the job is crucial for the acquisition of purely practical skills.
Duration
24 hours classroom and 26 hours on-the-job training
Entry requirements
The course is open to all those with a High School Diploma.
Minimum application
The course starts when reaching 10 people
Participation options
Weekend formula in presence and/or remote
Cost
The cost of the course is 800.00€.
Certification
At the end of the Course, for those who have attended at least 80 per cent of the training hours, a certificate of competence will be issued.
Download programme and registration form
Fill out the form to request a download of the course programme and registration form.
Technical and transversal skills certified at the end of the course
1
Knowledgement of logistical and reception aspects related to events.
2
Management of operational aspects related to events.
3
Skills on fit to different types of events.
4
Managerial skills on the principles of customer satisfaction and customer care.
5
Application of reception techniques and their differentiation according to the type of users.
6
Communication skills in the area of listening and empathy in relationships.
7
Skills in team working with any work group.
8
Customer orientation through the enhancement of one’s personal skills.
Teachers
Patrizia Bitti
She began his activity in the conference field in 1994, when he became sole director of the service company Anteprimadue S.r.l., holding this position until 2015.
For years, she has been involved in training on the realisation of events, with particular attention to institutional meetings and the "Ceremonial of State", and has also lectured at the S.S.A.I - Scuola Superiore dell'Amministrazione dell'Interno.
She is also an expert in the reporting of EU projects and is a project manager in the congress organisation sector, controlling the planning of events both from the point of view of investment and their yield.
She is currently a senior manager at My Ego S.r.l.
Silvia Bonanno
She graduated in Communication Sciences in 2005 and began working for the company Anteprimadue Srl, specializing over the years in the organization of institutional events.
Today she works for My Ego Srl as senior event manager.
She has been a lecturer at numerous private institutions for training courses and masters dedicated to the congressional event and its organizational techniques.
For many years she has been involved in the implementation of the 360-degree event and in particular in coordinating the executive plan and identifying the most effective means of communication for its maximum dissemination.
Francesca Romana Cazzagon
Congress experience of more than 25 years. A graduate in Literature and Philosophy, she has been senior events manager for My Ego Srl from 2015 to the present.
In 2017, she was technical director for the third "framework agreement" related to the organization of the preparatory events for G7 Italy, managing all organizational aspects and coordinating a project team of no. 12 people.
She is currently an account manager for INAPP, INDIRE and the Italian Institute of Germanic Studies.
Testimonies from our students
Michele Braulio
Steward Course
“Forma Spazi Academy was a unique and incredible experience! We were supported by well-trained and capable teachers. In addition to the team, the location was also impeccable with staff always at our disposal during the course hours.”
Valentina Di Donna
Event Manager Course
“I can consider myself 100 per cent satisfied. Not only were the theoretical lessons interesting and educational, but then the on-the-job training part really made me understand what it means to organise an event.”
Why choose Forma Spazi Academy?
Our professional network
Forma Spazi Academy was born from the experience of professionals in the field of training and communication who together have created a unique professional network.
Personal guidance and support
We undertake this training by providing assistance and following you every step of the way during the training process.
Speed of learning
Thanks to on-site training and being able to get in touch with our teachers, we designed a direct and professionalizing training course in just a few steps.
Cozy and inspirational environment
Forma Spazi' spaces, with natural light and stabilized greenery in Rome's Monti neighborhood, are designed to foster learning and creativity.
The start of the courses is near!
Don’t miss this opportunity to improve yourself, check the dates and fill in the form to download the programme and registration documents.